This term is frequently misunderstood and misused. By clients, we mean the
people who have registered their property with us for sale. They are the sellers
who will, we hope, pay our fees: it is our duty to act in their best interests.
We represent these clients and it is our responsibility is to market their property
effectively and sell it for a fair price. That means applicants and buyers are
not clients, unless we are also selling a property for them when they could be
both but strictly in relation to two different properties. Estate agents are not
brokers – we cannot advise prospective buyers, that is not our role.